Question 1

What exactly is AuraServe?

Accepted Answer

AuraServe is an AI chatbot service for businesses. The assistant answers recurring questions automatically — around the clock, directly on your website.

Question 2

Who is behind AuraServe?

Accepted Answer

AuraServe is built by a team with product, AI and web expertise. Our focus is stable operations, clear processes and direct support.

Question 3

What kinds of businesses benefit most from AuraServe?

Accepted Answer

AuraServe is a strong fit for businesses with a high volume of recurring customer questions. Typical use cases include hospitality, local services, e-commerce and internal service teams.

Question 4

Do I really need a chatbot?

Accepted Answer

If your team answers the same questions repeatedly, a chatbot is usually worth it. It reduces support load, cuts response times and ensures visitors get an answer right away.

Question 5

Should we build in-house or use a managed service?

Accepted Answer

An in-house build consumes time, budget and internal expertise. AuraServe gives you a production-ready solution — including setup, maintenance and ongoing optimisation.

Question 6

What makes AuraServe different from other providers?

Accepted Answer

We combine platform, operations and support into a single end-to-end service. The goal is not just a bot — it's a measurable channel for service relief, inbound requests and lead capture.

Question 7

What does full-managed mean at AuraServe?

Accepted Answer

Full-managed means we handle setup, technical operations, updates and ongoing adjustments. Your team focuses on content and goals — we take care of the rest.

Question 8

What does AuraServe cost?

Accepted Answer

Pricing depends on the plan and billing model. Monthly plans are €99 (Basic), €199 (Pro) and €499 (Premium). One-time setup is €299 / €599 / €1,499. With annual billing, setup drops to €199 / €399 / €999 and monthly pricing is reduced by around 15%.

Question 9

Is there a minimum contract term?

Accepted Answer

Choose between monthly and annual billing. Monthly plans can be cancelled anytime. Annual contracts run to the end of the agreed term and require 30 days notice before renewal.

Question 10

Are there hidden extra costs?

Accepted Answer

No. All pricing components are disclosed before the contract starts. Optional services or add-ons are only billed after prior agreement.

Question 11

Can I switch plans later?

Accepted Answer

Yes. Upgrades and downgrades are available at any time to match your current workload and requirements.

Question 12

How does AuraServe compare with a part-time service employee?

Accepted Answer

In many cases AuraServe costs significantly less than handling recurring first-line requests manually. Beyond cost, the key advantage is 24/7 availability and consistent relief for your team.

Question 13

Can AuraServe be used in a GDPR-compliant way?

Accepted Answer

AuraServe is designed for GDPR-compliant, privacy-conscious use — with transparent data flows, access controls and defined deletion processes. The exact legal assessment also depends on your configuration, enabled features and contractual setup.

Question 14

How is the system secured?

Accepted Answer

We rely on proven security mechanisms: role-based access, protected admin areas and technical safeguards in ongoing operations.

Question 15

Where is my data stored?

Accepted Answer

Data is stored in a controlled infrastructure. We operate EU hosting for the production environment. More detailed information on hosting and data retention is available in the technical documentation.

Question 16

What happens to data after cancellation?

Accepted Answer

After the contract ends, data is exported or deleted according to the agreed process. Timelines and steps are defined transparently.

Question 17

How does AuraServe get onto my website?

Accepted Answer

The widget is embedded via script or a suitable integration into your existing setup. In most cases this requires minimal development effort.

Question 18

Which technology does AuraServe use?

Accepted Answer

AuraServe combines modern web technology with AI language models and a managed knowledge base. The exact setup is tailored to your use case.

Question 19

Does my team have to maintain the technology?

Accepted Answer

No. In the full-managed model, we handle operations, monitoring, updates and technical adjustments.

Question 20

Does the chatbot work on smartphones?

Accepted Answer

Yes. The widget is designed for both desktop and mobile devices.

Question 21

Will the chatbot annoy visitors?

Accepted Answer

Not with proper configuration. Position, behaviour and visibility are tuned so the chat supports rather than interrupts the user journey.

Question 22

Can AuraServe support multiple languages?

Accepted Answer

Yes, multilingual use is possible. We define the active languages together based on your audience and desired quality level.

Question 23

How do I keep content up to date?

Accepted Answer

Content can be managed through admin entries, website crawling or document imports. Updates take effect quickly.

Question 24

Can I see which knowledge the bot uses?

Accepted Answer

Yes. In the admin area you can view all stored knowledge entries including their sources. In chat, sources can be shown directly alongside answers.

Question 25

How many conversations are included per month?

Accepted Answer

That depends on the plan: 1,000, 5,000 or 15,000 messages per month. Limits can be extended or plans adjusted as needed.

Question 26

What happens when a question is outside the knowledge base?

Accepted Answer

The bot responds conservatively, provides context or points to a contact option — keeping the experience stable even when content is missing.

Question 27

Can the bot handle complex issues too?

Accepted Answer

Yes, to a certain extent. The better the knowledge base is structured, the more precise even complex answers become.

Question 28

What should we do if an answer was wrong?

Accepted Answer

You can adjust content and correct entries directly. Answer quality improves continuously as a result.

Question 29

Is AuraServe also suitable for internal teams?

Accepted Answer

Yes. The bot works internally too — for process questions, internal FAQs or onboarding knowledge.

Question 30

How fast does the bot respond?

Accepted Answer

Usually within a few seconds. Actual response time depends on the chosen model, current load and request complexity.

Question 31

Can AuraServe support appointment booking?

Accepted Answer

Yes. Through suitable integrations the bot can handle appointment flows or pass users directly to a booking system.

Question 32

Is there a trial or pilot phase?

Accepted Answer

Depending on the scope, a pilot phase may be available — letting you evaluate the setup under real conditions.

Question 33

How long does setup take?

Accepted Answer

The initial setup is usually completed quickly. For typical setups we target 48 to 96 hours. Exact timing depends on scope and integrations.

Question 34

What do we as the customer need to provide?

Accepted Answer

Mainly content, goals, key contacts and — if needed — technical access. We work through the rest with you during setup.

FAQ about AuraServe Chat

General

What exactly is AuraServe?

Who is behind AuraServe?

What kinds of businesses benefit most from AuraServe?

Do I really need a chatbot?

Should we build in-house or use a managed service?

What makes AuraServe different from other providers?

What does full-managed mean at AuraServe?

Pricing & Plans

What does AuraServe cost?

Is there a minimum contract term?

Are there hidden extra costs?

Can I switch plans later?

How does AuraServe compare with a part-time service employee?

Technology & Integration

How does AuraServe get onto my website?

Which technology does AuraServe use?

Does my team have to maintain the technology?

Does the chatbot work on smartphones?

Will the chatbot annoy visitors?

Can AuraServe support multiple languages?

Knowledge Base & Operations

How do I keep content up to date?

Can I see which knowledge the bot uses?

How many conversations are included per month?

What happens when a question is outside the knowledge base?

Can the bot handle complex issues too?

What should we do if an answer was wrong?

Is AuraServe also suitable for internal teams?

How fast does the bot respond?

Can AuraServe support appointment booking?

Onboarding & Pilot

Is there a trial or pilot phase?

How long does setup take?

What do we as the customer need to provide?

FAQ about AuraServe Chat

General

What exactly is AuraServe?

Who is behind AuraServe?

What kinds of businesses benefit most from AuraServe?

Do I really need a chatbot?

Should we build in-house or use a managed service?

What makes AuraServe different from other providers?

What does full-managed mean at AuraServe?

Pricing & Plans

What does AuraServe cost?

Is there a minimum contract term?

Are there hidden extra costs?

Can I switch plans later?

How does AuraServe compare with a part-time service employee?

GDPR & Security

Can AuraServe be used in a GDPR-compliant way?

How is the system secured?

Where is my data stored?

What happens to data after cancellation?

Technology & Integration

How does AuraServe get onto my website?

Which technology does AuraServe use?

Does my team have to maintain the technology?

Does the chatbot work on smartphones?

Will the chatbot annoy visitors?

Can AuraServe support multiple languages?

Knowledge Base & Operations

How do I keep content up to date?

Can I see which knowledge the bot uses?

How many conversations are included per month?

What happens when a question is outside the knowledge base?

Can the bot handle complex issues too?

What should we do if an answer was wrong?

Is AuraServe also suitable for internal teams?

How fast does the bot respond?

Can AuraServe support appointment booking?

Onboarding & Pilot

Is there a trial or pilot phase?

How long does setup take?

What do we as the customer need to provide?